Emily S19:52 26 Mar 19
I've been here a lot because of it's convenient location, and every time it's been awful. These people have a specific kind of haircut they like, and they'll do that regardless of what you ask for. So if you're okay with that, they're fine.
Otherwise, they ignore what you ask, and get aggressive when you ask for changes at the end. They have a policy that lets you come back in to change it for free within a week (which shows you how often they mess up) and on my second trip in - with a different stylist - they just made it even worse. I've had it with these people, and will never ever go there again.
*****REPLY FOR OWNER******
I've been there MANY times before this since, as I said, I grew up around here. I used a different card and was usually with a parent which may be why your records don't reflect it. Thanks.
Yes, I was initially pleased she fixed the major problem from the first time (which was that barely anything changed about my hair and it was a waste of a haircut.) But it didn't take long for the styling to fade and see that the top layer was incredibly short in comparison to the bottom lawyer, with no layers in between. So it looks very unnatural, and like a mullet now.
Every time I come here I try to be as descriptive as I can, even though I'm afraid of being rude. I even bring pictures but no one seems interested, or they say 'yes I understand' but will proceed to ignore it. The stylists are all fine for their own tastes, but like I said, they don't listen to customers.
I wasn't going to mention this, but I also specifically requested someone other than the first stylist for my re-do. The first stylist was nice, she wasn't the one who was aggressive, but that wasn't what I asked for and she didn't do much to my hair.
(I also had her a few times as a kid, though she didn't seem to remember me. She's always given me that same haircut no matter what I go in for.)
When I came in for the re-do, they placed me directly across from her so she had to hear everything - all my complaints to the second stylist. It was incredibly humiliating for me. I'm sure it hurt her feelings, and I felt terrible. There were plenty of other stations and people, why didn't anyone think that though?
I understand you guys have been there for ages and you're following your routine, but please try to exercise a little more thought and consideration in the future.
